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According to Art. 14.1 of the (EU) Regulation 524/2013, the European Commission provides a free platform, where online disputes between the user and the provider should be solved, without a need to involve the judiciary, by means of the intervention of a third party, called authority to resolve disputes, acting as an intermediary between the two sides. This authority is neutral and shall establish a dialogue with both parties to achieve an agreement. Thus, ultimately, a solution to the conflict can be suggested and/or imposed. Link to the platform ODR: http://ec.europa.eu/consumers/odr/